Kobo has been developing e-readers for close to a decade and their customer service leaves something to be desired for. They outsourced their telephone system to an Indian firm and people with legit problems are bounced between tiered agents over the period of a week and often never find a resolution. Their email customer service takes even longer to get a hold of someone and get assistance. Kobo is going to do something about it, they are developing an online community, that will launch sometime in 2020.

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